Help

Frequently asked questions

Everything you need to know about Avenstow products, shipping, and returns. Can not find an answer? Contact us.

The product

How is a compression cube different from a packing cube?

Both keep your bag organized. A compression cube adds a second zipper around the side. After you close the cube, zipping the compression track draws it slimmer to reduce bulk.

Will compression make my bag lighter?

No. Compression reduces bulk, not weight. It helps your clothes take up less room, but everything you pack still weighs the same.

What’s included in the set?

Four compression cubes: Small (about 8 x 3 x 10 in), Medium (about 9 x 4 x 13 in), Large (about 10 x 4 x 14 in), and Extra large (about 12 x 4 x 16 in). Sizes are the supplier’s measurements before compression.

Will the cubes fit my carry-on?

It depends on your bag. Check the cube dimensions above against the inside of your suitcase or backpack before you buy.

How do I care for my packing cubes?

Spot clean with mild soap and water, then air dry. The supplier lists the fabric as washable.

Shipping

Where do you ship?

We ship to addresses in all 50 U.S. states, and standard shipping is free. We can’t currently ship to U.S. territories or APO/FPO/DPO addresses. See our shipping policy.

How long does delivery take?

Most orders arrive in about 10–17 days: 1–2 business days to process, plus an estimated 9–15 days in transit. These are estimates, not guarantees. We email a tracking link when your order ships.

Do you charge for shipping?

No. Standard shipping is free on every order within the United States.

Returns & replacements

What is your return policy?

You can return unused items in their original packaging within 30 days of delivery. Contact us first for instructions. See our returns policy for details.

What if my item arrives damaged or defective?

Contact us with your order number and photos. We will send a replacement or issue a full refund.

Orders & support

How do I contact you?

Use our contact form and a real person will reply, usually within one business day.

Can I change or cancel my order?

Contact us as soon as possible. We can usually change or cancel an order before it ships.

Newsletter

Packing notes, occasionally.

Occasional packing tips and new-product news. No daily promotions.

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